Terms of Service

Return & Refund Policy

Last Updated: February 2026

We want you to be satisfied with your purchase from  Ella The Label Charleston. If you are not completely happy with your trousers, we offer a straightforward return process.

Return Window You have 30 days from the date of delivery to request a return.

Return Conditions To be eligible for a return, your item must be:

• In the same condition that you received it (unworn and unwashed).

• In its original packaging with all tags attached.

How to Initiate a Return To start a return, please contact us at support@ellathelabel-charleston.com. We will provide you with the return shipping address and instructions.

Return Shipping Costs 

• Customers are responsible for paying their own shipping costs for returning items.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Restocking Fees Ella The Label Charleston does not charge restocking fees.

Business Address: 1201-1699 Maple Leaf Ct Charleston, SC 29414, USA
Email: support@ellathelabel-charleston.com
Business Days: Monday to Friday: 08:00–17:00 EST