Privacy Policy

LAST UPDATED: MARCH 13, 2026

This Privacy Policy describes how Ella The Label Charleston (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

SECTION 1 - PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information: Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information: Information provided during communications with our support team.

SECTION 2 - HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes:

  • Offering products for sale and processing payments.

  • Shipping and fulfillment of your orders.

  • Keeping you informed about new services, products, and offers.

  • Screening our orders for potential risk or fraud.

  • Providing you with information or advertising relating to our products or services (when in line with the preferences you have shared with us).

SECTION 3 - SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify (or your specific platform) to power our online store.

  • We use third-party payment processors (like Stripe or PayPal) to process payments securely.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive.

SECTION 4 - BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes the use of Google Analytics to help us understand how our customers use the Site.

SECTION 5 - YOUR RIGHTS (GDPR & CCPA COMPLIANCE)

If you are a resident of certain regions (including the EEA or California), you have the right to access the Personal Information we hold about you and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

SECTION 6 - DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

SECTION 7 - COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

SECTION 8 - SECURITY (SSL ENCRYPTION)

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

SECTION 9 - CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

SECTION 10 - CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@ellathelabel-charleston.com or by mail using the details provided below:

Business Address: 1201-1699 Maple Leaf Ct Charleston, SC 29414, USA
Email: support@ellathelabel-charleston.com
Business Days: Monday to Friday: 08:00–17:00 EST