Payment Policy

LAST UPDATED: MARCH 13, 2026

At Ella The Label Charleston, we ensure a secure and seamless checkout experience. This policy outlines our accepted payment methods, security protocols, and billing practices.

1. ACCEPTED METHODS OF PAYMENT

We accept the following credit and debit cards for all purchases:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

  • Shop Pay

Note: All prices and transactions are processed in U.S. Dollars (USD).

2. PAYMENT SECURITY & SSL ENCRYPTION

Your security is our priority. Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal and payment information during transmission.

  • We use industry-standard 256-bit encryption.

  • We are PCI-compliant, meaning we do not store your full credit card details on our local servers. All payments are processed through secure, third-party payment gateways.

3. BILLING INFORMATION

Payment is collected in full at the time of purchase. Your credit card or chosen payment method will be charged immediately upon order confirmation.

To prevent delays or cancellations, please ensure that your billing address matches the information on file with your financial institution. If we are unable to verify your billing information, your order may be cancelled for your protection.

4. TAXES

Sales tax will be calculated and applied at checkout based on your shipping destination, in accordance with state and local laws.

5. UNAUTHORIZED TRANSACTIONS

If you notice any unauthorized charges on your account after shopping with us, please contact your bank or credit card provider immediately.

6. CONTACT INFORMATION

For questions regarding billing or payment issues, please contact our financial support department:

Business Address: 1201-1699 Maple Leaf Ct Charleston, SC 29414, USA
Email: support@ellathelabel-charleston.com
Business Days: Monday to Friday: 08:00–17:00 EST